Return & Refund Policy

We want you to be completely satisfied with your purchase from My Store. If you're not happy with your order, we're here to help.

1. Return Eligibility

Items can be returned within 7 days of delivery if they are:
- Unused and in original condition
- In original packaging with all tags attached
- Accompanied by proof of purchase

2. Non-Returnable Items

The following items cannot be returned:
- Custom or personalized jewelry and home decor items
- Items marked as final sale
- Products damaged due to misuse or wear

3. Return Process

To initiate a return:
1. Contact us within 7 days of receiving your order
2. Provide your order number and reason for return
3. Wait for return authorization and instructions
4. Ship the item back using a trackable shipping method

4. Refunds

Once we receive and inspect your returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method. Shipping charges are non-refundable unless the return is due to our error.

5. Exchanges

We currently do not offer direct exchanges. Please return the item for a refund and place a new order for the desired product.

6. Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately with photos. We will arrange a replacement or full refund, including shipping costs.

7. Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

For return inquiries, please contact our customer service team.